Legal
Refund Policy
Last updated 8 November 2026. A refund promise on the $49 intro session and clear rules for coach packages. The app itself is free.
The app is free
There is nothing to refund for using the app — it is free for everyone. If you bought a Premium membership or boost before 8 November 2026 and were charged within the last 30 days, you can still ask for a full refund.
The $49 intro session
If your intro session didn't meet the mark, tell us within 30 days and we will refund it. If a coach misses the session, we refund it or rebook it — your choice.
Coach packages
A package paid monthly is charged once a month for the number of months shown at checkout, then stops on its own. If your coach can't deliver sessions you have paid for, contact us and we will refund those sessions or help you continue with another coach.
How to request a refund
Use the guided refund request in the Help Center, or email support@freshchapterapp.com with the email you paid with and the date of the charge. A real person reviews every request.
How refunds are issued
Approved refunds go back to your original payment method through Stripe, our payment processor. Depending on your bank or card issuer, the money usually appears within 5–10 business days. Any sales tax collected at checkout is refunded with it.
Nothing renews by surprise
There are no memberships to cancel. A package paid monthly stops on its own after the number of months shown at checkout.
Donations
Donations to the platform and the Coach Appreciation Fund are voluntary gifts rather than purchases. If a donation was made in error or you change your mind, contact us within 30 days and we will refund it.
Questions
Email support@freshchapterapp.com with your order email and approximate purchase date and we will respond within two business days. Nothing in this policy limits the statutory refund or cancellation rights you may have where you live.
See also our Terms of Service and Privacy Notice.