Legal
Refund Policy
Fresh Chapter stands behind every purchase with a 30-day money-back guarantee. This page explains what is covered and how to request a refund.
30-day money-back guarantee
Fresh Chapter offers a 30-day money-back guarantee. If you are not satisfied with a purchase — a Premium membership, a message or call boost, or a monthly coaching plan — you may request a full refund within 30 days of the order date.
How to request a refund
Payments are processed by our online reseller Paddle.com, which is the Merchant of Record for all Fresh Chapter orders. To request a refund, visit paddle.net and look up your order using the email address you paid with, or contact us at support@freshchapterapp.com and we will raise the request with Paddle on your behalf.
How refunds are issued
Approved refunds are returned to the original payment method by Paddle. Depending on your bank or card issuer, the funds usually appear within 5–10 business days. Any applicable sales tax or VAT collected at checkout is refunded with the order.
Subscriptions and renewals
You can cancel a recurring membership or coaching plan at any time from Billing & Plan inside your account. Cancelling stops future renewals and your access continues until the end of the period you have already paid for. A renewal charge you did not intend is covered by the 30-day window above.
Coaching sessions
If a coach misses a scheduled session, or a session cannot be delivered for a reason within our control, contact support and we will arrange a reschedule or a refund of that session — this is in addition to the 30-day guarantee.
Donations
Donations to the platform and the Coach Appreciation Fund are voluntary gifts rather than purchases. If a donation was made in error or you change your mind, contact us within 30 days and we will refund it.
Questions
Email support@freshchapterapp.com with your order email and approximate purchase date and we will respond within two business days. Nothing in this policy limits the statutory refund or cancellation rights you may have where you live.
See also our Terms of Service and Privacy Notice.